The Company That Couldn’t See Itself
Organizations don't fall apart because of bad intentions; they fall apart because they can’t see themselves clearly. Beneath every 'aligned' meeting is a slow drift in meaning where teams hear the same words but apply entirely different logic. You don’t have a process problem; you have an interpretation problem.
Accountability Without Authority, What It Cost Me and What I Learned
The room went quiet when the Chairman asked, ‘Why did you give Tim sole responsibility for this when you’d rated him ‘unsatisfactory’ for years?’ That wasn’t a question of curiosity; it was the moment the Official Record and the Operating Truth collided. I had been trusted to run the business, but I hadn’t been given the authority to make the calls. That mismatch turned a project into a mess.