FORENSIC RECOVERY: FIXING THE BLACK BOX
How "Surgical Intervention" resolved a $250k compliance crisis in 7 days and slashed operational overhead by 90%.
$250k Saved in development costs
90% Reduction in DB & Campaign costs
60% Faster ITIL identification & response
“Tim has a superpower. He can go into a situation that is broken, get up to speed and begin presenting solutions in a remarkably short time... fixing things that had previously confounded others.”
FRICTION vs. ARCHITECTURE
The Problem: Scaling Friction. Systemic Fragility. A major insurance client was facing a CAN-SPAM violation that would take 6 months to fix. Meanwhile, their "Affinity Database" was a manual bottleneck that only one person knew how to operate.
EXECUTION: Designed and deployed a surgical SQL solution that bypassed the 6-month dev cycle and achieved compliance in one week.
STRUCTURE: Migrated the "Single-Point-of-Failure" human model to a 24/7 Syndicated Operations Model, increasing support coverage by 200%.
VISION: Redesigned the ETL and data models to align with business objectives rather than just "maintaining the status quo."
“Complexity is often a mask for inefficiency. When you simplify the architecture, the ‘impossible’ problems usually solve themselves.”
CAN-SPAM Compliance Fix originally scoped ay 6 months and $250,00 was rearchitected to be 1 week and $2250.
Monthly Internal Cost to Operate Solution went from $1,000,000 a month was reduced by 95%.
Incident Response went from Reactive and slow to 60% faster detection and fix with 24/7 coverage for a quarter the cost.
Support labor went from 100% manual to 25% manual with 75% automated.
Margin went from negative to 60% (positive.)
By syndicating the operations model, moved from a "Hero-based" culture to a System-based culture, allowing the client to maintain 100% uptime even during leadership transitions.
“Tim sets high standards... to deliver solutions that are less about the tools and more about the value they offer to our accounts.”
