THE $80M BLUEPRINT: SCALING WITHOUT SYSTEMIC COLLAPSE
How "Architectural Autonomy" handled 90X growth volume while reducing the operational cost-to-serve by 94%.
90x Volume Capacity w/ 50% less staff
$500k to $78M revenue growth in 36 months
99.97% On-Time-Complete (Up from 50%).
“Tim is a systems guy who can translate complex situations into understandable solutions. He built the infrastructure that created a nimble e-commerce powerhouse within a massive corporation.”
FRICTION vs. ARCHITECTURE
The Problem: Scaling Friction. At $500k, the "build-to-order" process was human-dependent and error-prone. As volume grew, the "Cohesion Tax" threatened to eat the margins and destroy the customer experience.
STRUCTURE: Architected a 3-phase IT "Scaffolding" that removed human touchpoints from the order-to-manufacturing flow. Integrated disparate systems into a single "Source of Truth.“
VISION: Replaced "Vibe-based" marketing with recession-proof pricing schemas and need-state segmentation.
EXECUTION: Implemented SQL-led data marts and Hyperion OLAP dashboards to move from "lagging indicators" to "predictive controls."
“Scale is a stress test for your architecture. If your processes require ‘Heroic Effort’ from your people to function, you aren’t scaling, you’re just accelerating a crash.”
Annual Revenue was able to go from $500,00 to $78,000,000 per year in three years.
Cost-To-Serve went from 50% of Revenue to 3% of Revenue.
Net Promoter Score went from 10 (volatile) to 55 (world class.)
On-Time & Complete went from 55% to 99.97%.
By using Algorithmic Accountability instead of manual oversight, we kept the business flat during the 2008 crash while the nearest competitor dropped 75% and exited the market.
“Tim understands both Marketing and Supply Chain functions and how IT can be effectively leveraged to grow the top and bottom lines. His efforts make the team stronger.”
