THE AGENCY REFACTORING: DOUBLING MARGINS & TRIPLING WINS
How “Architectural Autonomy” transformed a labor-heavy delivery model into a high-margin growth engine.
200% Increase in Sales Wins & Deals
50% Reduction in Delivery Labor Costs
89% Reduction in Unbilled Hours
“Contact Growth Spectrum if you want a coach who can help your leaders evolve into strategic, results-driven stewards. Tim’s success is the team’s success because he truly believes in an approach that empowers others.”
FRICTION vs. ARCHITECTURE
The Problem: The "Cohesion Tax." High-level VPs were stuck in tactical firefighting, unbilled hours were hemorrhaging cash, and client onboarding was taking weeks instead of days.
STRUCTURE: Replaced manual "Black Box" delivery with a standardized Monthly Account Planning Process. We automated the onboarding "Execution Bridge" to move projects from Sold to Kicked-off in 48 hours.
CULTURE: Shifted the team mindset from "Labor Compliance" (waiting for tasks) to "Strategic Stewardship" (owning the financial outcome).
EXECUTION: Installed visual KPI Dashboards for tracking Account Profitability vs. just Revenue.
““You don’t have a people problem; you have a process gap that is forcing your best people to act like expensive administrative assistants.””
Proposal Volume went from Introspective & Slow to a 200% increase.
Unbilled Hours (Leakage) went from high & unmanaged to an 89% reduction.
SLA Compliance went from under 40% to greater than 90%.
Client Attrition went from high friction and experienced a 50% reduction.
Created and coached a Client Delivery Lead function with accountability, authority, and visibility. This allowed the VPs to focus 100% on strategic growth rather than "checking the boxes“and putting out fires.
“Tim taught me how to think surgically about sales, profitability, and margin. He provided the architectural ‘scaffolding’ and the confidence I needed to execute independently. Because of his intervention, I am no longer just managing a job; I am driving a high-performance growth engine.”
